News for 'customer service'

'After GST cut, innovation will boost life insurance'

'After GST cut, innovation will boost life insurance'

Rediff.com5 Dec 2025

The reduction in goods & services tax (GST) on individual life and health insurance premiums has been called a "landmark step" for making insurance affordable and inclusive. In a panel discussion at the Business Standard BFSI Insight Summit 2025, Anup Bagchi, managing director (MD) & chief executive officer (CEO) of ICICI Prudential Life Insurance; Mahesh Balasubramanian, MD & CEO of Kotak Life Insurance; Tarun Chugh, MD & CEO of Bajaj Life Insurance; and Ratnakar Patnaik, MD of Life Insurance Corporation of India (LIC), listed what else the industry needs to reach more people.

How C-60 Broke The Back of Naxalism In Gadchiroli

How C-60 Broke The Back of Naxalism In Gadchiroli

Rediff.com12 Feb 2026

Once the might of the Indian establishment turned completely against the Maoists, there was no way they could survive -- either in Gadchiroli or anywhere else, points out M R Narayan Swamy.

First-time luxury buyers power BMW to record sales

First-time luxury buyers power BMW to record sales

Rediff.com19 Jan 2026

The share of first-time luxury customers in BMW's portfolio has risen sharply -- from around 43 per cent in 2024 to nearly 49 per cent in 2025. In some models, the figure is even higher.

Trai Launches Digital Consent Pilot

Trai Launches Digital Consent Pilot

Rediff.com11 Dec 2025

A national rollout will take place after the pilot test in which SBI, PNB, Axis Bank, Bank of Maharashtra, Canara Bank, Kotak Mahindra Bank, IndusInd Bank, ICICI Bank, HDFC Bank, Indian Overseas Bank and Punjab & Sind Bank are participating.

Govt makes active SIM link mandatory for messaging apps

Govt makes active SIM link mandatory for messaging apps

Rediff.com30 Nov 2025

The Indian government has directed app-based communication services like WhatsApp and Telegram to ensure continuous linkage to a user's active SIM card to combat cyber fraud. Non-compliance will result in penalties under the Telecommunications Act, 2023.

What India Ordered On Blinkit In 2025

What India Ordered On Blinkit In 2025

Rediff.com31 Dec 2025

India's shopping carts on Blinkit turned into quiet storytellers this year.

Nirmala Sitharaman: 'Focus Of Budget Was To Keep Stable Growth Going'

Nirmala Sitharaman: 'Focus Of Budget Was To Keep Stable Growth Going'

Rediff.com6 Feb 2026

'We kept this Budget on a larger plank, rather than on one incident, however serious.'

America's customer service champions

America's customer service champions

Rediff.com14 Mar 2007

BusinessWeek's first-ever ranking of 25 client-pleasing brands included JetBlue, until it got stuck on the runway.

Microsoft Restores Services To Nayara

Microsoft Restores Services To Nayara

Rediff.com31 Jul 2025

Microsoft Corp has restored all services -- including email access -- to Russian oil giant Rosneft-backed Nayara Energy, just before a scheduled hearing in the Delhi high court over the service suspension.

PSBs rework branch plan to pare costs

PSBs rework branch plan to pare costs

Rediff.com23 Dec 2025

In order to optimise branch efficiency, public sector banks (PSBs) are reworking their strategies to streamline operations and reduce cost amid changing customer behaviour. The strategies include closing or merging low traffic branches and reducing their size in smaller centres.

India's free trade agreements decoded

India's free trade agreements decoded

Rediff.com22 Dec 2025

India on Monday announced closure of negotiations for a free trade agreement signed with New Zealand, its 18th deal so far as the country aims to boost bilateral trade and investments. The India-New Zealand FTA is expected to be signed in the next three months and it is likely to come into force next year.

Blinkit drops 10-minute delivery claim; Swiggy, Zepto may follow suit

Blinkit drops 10-minute delivery claim; Swiggy, Zepto may follow suit

Rediff.com13 Jan 2026

Eternal-owned quick-commerce firm Blinkit has dropped its '10-minute' delivery claim after intervention by the Labour Ministry amid growing concerns over the welfare and safety of delivery workers.

Cheated, misled, and financially wronged by IndiGo's refund

Cheated, misled, and financially wronged by IndiGo's refund

Rediff.com10 Dec 2025

'IndiGo abruptly cancelled our Kolkata-Purnea flight citing bad weather, despite clear conditions and another airline operating the same route, causing severe inconvenience.'

Maruti Suzuki plans to localise EV components in next few years

Maruti Suzuki plans to localise EV components in next few years

Rediff.com15 Dec 2025

Maruti Suzuki India plans to localise battery production and other critical components over the next few years as part of strengthening the overall EV ecosystem in the country. The company, which plans to launch its first electric vehicle - e VITARA in the domestic market next year, is looking to instill confidence in the buyers as it looks to strengthen the overall EV ecosystem.

Planning To Invest In NPS Vatsalya?

Planning To Invest In NPS Vatsalya?

Rediff.com5 Feb 2026

NPS Vatsalya offers a disciplined investment avenue that parents can use to create intergenerational wealth by contributing even small sums.

NPCI sets up unit to scale up digital infra beyond payments

NPCI sets up unit to scale up digital infra beyond payments

Rediff.com5 Jan 2026

Moving beyond digital payments, the National Payments Corporation of India (NPCI), the operator of Unified Payments Interface, is planning to add more muscle to the country's digital infrastructure by setting up a fourth subsidiary, NPCI Tech Solutions Ltd (NTSL).

New labour codes drag HCLTech Q3 profit to Rs 4,076 crore

New labour codes drag HCLTech Q3 profit to Rs 4,076 crore

Rediff.com12 Jan 2026

IT services firm HCLTech on Monday reported a 11.2 per cent decline in consolidated net profit to Rs 4,076 crore in the October-December quarter of FY26.

Now, Take a Swadeshi Ride with Bharat Taxi

Now, Take a Swadeshi Ride with Bharat Taxi

Rediff.com3 Dec 2025

The Bharat Taxi platform is already positioning itself as the world's largest driver-owned mobility network, with more than 51,000 drivers across cars, autos, and bikes registered in New Delhi and Saurashtra, Gujarat.

Commission structure in life insurance sector may change

Commission structure in life insurance sector may change

Rediff.com8 Jan 2026

The committee formed under the Life Insurance Council to review the commission structure in the life insurance sector has recommended capping distributor commissions or deferring them to ease acquisition costs. The recommendations will be sent to the insurance regulator -- Insurance Regulatory and Development Authority of India (Irdai).

At $4.4 bn, Shriram Fin to get India's largest financial-sector FDI

At $4.4 bn, Shriram Fin to get India's largest financial-sector FDI

Rediff.com20 Dec 2025

Leading non-banking financial company (NBFC) Shriram Finance on Friday said Japan-based MUFG Bank would invest Rs 39,618 crore, or $4.4 billion, to acquire a 20 per cent stake on a fully diluted basis through a preferential issue of equity shares.

Where Hiring Will Take Place In 2026

Where Hiring Will Take Place In 2026

Rediff.com19 Jan 2026

'Headcount expansion is more likely in revenue-linked and product-critical teams than in broad based hiring.'

How India Is Rewriting Its FTA Playbook

How India Is Rewriting Its FTA Playbook

Rediff.com28 Jan 2026

India has been on an FTA-signing spree of late. Since 2021, it has signed eight trade agreements, three of which -- with the UK, Oman and New Zealand -- were finalised in 2025 alone.

Forced to Buy Home Loan Insurance? Know Your Rights

Forced to Buy Home Loan Insurance? Know Your Rights

Rediff.com4 Feb 2026

Ask rediffGURU Naveenn Kummar your insurance mutual fund and personal finance-related questions.

Bajaj Chetak Takes the Slow Road To Global Reach

Bajaj Chetak Takes the Slow Road To Global Reach

Rediff.com15 Jan 2026

Bajaj Auto is planning a slow, calibrated push to take the Chetak, its electric scooter, to more than 100 countries on the strength of its distributor network and market-specific localisation rather than an aggressive global rollout, reports Sohini Das.

Top realtors bet on plotted development

Top realtors bet on plotted development

Rediff.com22 Dec 2025

India's leading real estate developers are accelerating their push into plotted development, a segment once dominated by unorganised players but now reshaped by branded offerings, faster cash flows and evolving buyer preferences. This strategic shift is visible across markets such as Bengaluru, Chennai, Hyderabad, Gurugram, peripheries of the Mumbai Metropolitan Region (MMR) and even Tier-II cities.

Lessons To Learn From The Tatas

Lessons To Learn From The Tatas

Rediff.com30 Jan 2026

Usually, in the western view, corporate success is attributed to efficiency, organisational structure, and scale. R Gopalakrishnan and Harish Bhat argue that philosophy, culture, and the transmission of values are more important for sustaining growth and profitability of an enterprise over a period of time.

Agencies flag 'crypto hawala' pipeline funding terror in J-K

Agencies flag 'crypto hawala' pipeline funding terror in J-K

Rediff.com18 Jan 2026

Mirroring the traditional hawala system, where money is sent through non-banking channels, this digital version uses the anonymity of unregulated cryptocurrency to erase the financial trail and inject cash into the domestic economy.

India's Housing Finance Sector Hits Home Run

India's Housing Finance Sector Hits Home Run

Rediff.com29 Oct 2025

India's housing finance sector is riding a wave of post-pandemic revival, driven by policy support, digital innovation, and growing demand from younger homebuyers in emerging cities.

Bharat vrooms ahead of India in car sales growth

Bharat vrooms ahead of India in car sales growth

Rediff.com7 Jan 2026

Rural India outpaced urban centres in passenger vehicle sales in 2025, recording a growth of 12 per cent compared with 8 per cent in cities.

Budget 2026: Next 5 Reforms Needed To Boost Growth

Budget 2026: Next 5 Reforms Needed To Boost Growth

Rediff.com28 Jan 2026

Sustaining 8 per cent-plus growth rates is necessary if we are to reach high-income status by 2047, points out Amitabh Kant.

140 million HDFC Bank, Axis customers may face service interruption

140 million HDFC Bank, Axis customers may face service interruption

Rediff.com12 Jul 2024

As many as 140 million customers of HDFC Bank and Axis Bank are expected to face interruption in banking services in the weekend due to the former's system upgrade and the transition of Citi India business to the latter. Both the banks have notified their customers about the interruption in services. HDFC Bank - the country's largest private sector lender with 93.2 million customers - had announced that it will undertake a system upgrade on July 13, wherein it will migrate its core banking system (CBS) to a new engineered platform to enhance customer experience.

Revealed: How US ensured Jaishankar's security during shutdown

Revealed: How US ensured Jaishankar's security during shutdown

Rediff.com9 Jan 2026

The US Department of State highlighted a mission-defining challenge during External Affairs Minister S Jaishankar's visit in November amid the US government shutdown, detailing the security measures taken to ensure his protection.

India-US Deal Shields Farmers

India-US Deal Shields Farmers

Rediff.com4 Feb 2026

New Delhi will substantially reduce tariffs on industrial and agricultural goods while continuing to protect sensitive sectors. Tariffs on some agricultural products that are not traditionally considered sensitive will be brought down to zero, while in the case of relatively sensitive items, duties will be reduced in a graded manner and quotas will be imposed.

Op Sindoor forced Pak to carry out hurried...: CDS

Op Sindoor forced Pak to carry out hurried...: CDS

Rediff.com10 Jan 2026

Operation Sindoor compelled Pakistan to undertake constitutional amendments, which is an acknowledgement that things did not go well for the neighbouring nation, Chief of Defence Staff General Anil Chauhan has said.

IT Firms Brace For DPDP With Minimal Disruption

IT Firms Brace For DPDP With Minimal Disruption

Rediff.com26 Nov 2025

'The impact will be minimal and it will only increase compliance cost on consent, data flows, localisation timelines, internal audits, data mapping, and new tooling.'

Profit-Focused Startups Power India's Strong IPO Revival

Profit-Focused Startups Power India's Strong IPO Revival

Rediff.com16 Jan 2026

Eighteen new-age technology firms went public during the year, a near triple increase from the five firms that debuted in 2023 and 38 per cent more than 2024's tally of 13.

GST rate cuts spur credit growth in banking sector in Q3 FY26

GST rate cuts spur credit growth in banking sector in Q3 FY26

Rediff.com7 Jan 2026

Banking sector has witnessed healthy growth in advances in the third quarter of financial year 2026 (Q3FY26) against the same period last year, as the full impact of goods and service tax (GST) rate cuts drove growth. Most of the lenders saw their credit growth outpace the deposit growth in the quarter.

Focus on the underserved to deepen financial inclusion: RBI Guv to fintechs

Focus on the underserved to deepen financial inclusion: RBI Guv to fintechs

Rediff.com8 Oct 2025

Reserve Bank Governor Sanjay Malhotra on Wednesday exhorted the fledgling fintech ecosystem to focus on the underserved sections of the society to deepen financial inclusion. Speaking at the annual Global Fintech Fest in Mumbai, Malhotra accepted that serving the "privileged" will be a lucrative business, but urged the smaller companies to focus on the underserved.

Kirana store has better customer service than MNCs

Kirana store has better customer service than MNCs

Rediff.com23 Apr 2013

Most MNCs do not deliver their lofty 'customer service' promises in India.

Outage hits SBI Bank customers; issue now resolved

Outage hits SBI Bank customers; issue now resolved

Rediff.com11 Mar 2025

SBI customers faced difficulties in accessing UPI and mobile banking services for more than four hours on Tuesday due to some "technical issues". The country's largest lender later said the technical issues have been fully resolved.