News for 'customer service'

How RBI Governor Fared In The First Year

How RBI Governor Fared In The First Year

Rediff.com29 Dec 2025

Sanjay Malhotra has made structural changes to banking regulation to bring down costs and increase efficiency. Plus, he kicked off a benign interest regime. But there are challenges ahead.

10 dead as winter storm batters US, power cut for millions

10 dead as winter storm batters US, power cut for millions

Rediff.com26 Jan 2026

The storm has prompted widespread travel disruption, including mass flight cancellations and warnings to motorists to stay off icy roads, while at least 20 states and Washington, DC, declared states of emergency.

TCS pegs $1.5 bn AI revenue, seeks to become largest AI-led tech firm

TCS pegs $1.5 bn AI revenue, seeks to become largest AI-led tech firm

Rediff.com17 Dec 2025

The country's largest IT services firm Tata Consultancy Services on Wednesday outlined an aggressive plan to become the "world's largest AI-led technology services company" as CEO K Krithivasan shared that the company has logged about $1.5 billion in annualised revenue.

Iran War Exposes Washington's Strategic Chaos

Iran War Exposes Washington's Strategic Chaos

Rediff.com12 Mar 2026

What we are watching is something different: A fog manufactured and maintained by the people who started the war, so that the question of why it was started never has to be answered, observes Prem Panicker in his must read blog on the war in the Middle East.

Strikes Shake India's Gig Economy

Strikes Shake India's Gig Economy

Rediff.com21 Feb 2026

Two of the three strikes are related to the gig economy, a centrepiece of the new labour Codes.

America's customer service champions

America's customer service champions

Rediff.com14 Mar 2007

BusinessWeek's first-ever ranking of 25 client-pleasing brands included JetBlue, until it got stuck on the runway.

Budget 2026: What The Fiscal Numbers Show

Budget 2026: What The Fiscal Numbers Show

Rediff.com12 Feb 2026

The idea of back-loading the target of fiscal consolidation is perhaps guided by the government's desire to be prepared for any adverse developments in the coming year, points out A K Bhattacharya.

'India Has More Job Opportunities Than Skilled People'

'India Has More Job Opportunities Than Skilled People'

Rediff.com23 Jan 2026

'Given that the population is almost evenly split, the Indian economy cannot grow without women participating in the workforce.' 'While women's participation has increased, it is still well below 40 per cent,' says Kartik Narayan, CEO of the professional networking and jobs platform, Apna.

Trump's tariff junked: What it means for Indian companies

Trump's tariff junked: What it means for Indian companies

Rediff.com21 Feb 2026

India will now face a lower reciprocal tariff of 10 per cent, down from 25 per cent, after US President Donald Trump announced a new global levy on items imported into America in the wake of the Supreme Court verdict against his sweeping duties on several nations.

India Inc lauds Budget for bold bets on AI, data centres

India Inc lauds Budget for bold bets on AI, data centres

Rediff.com1 Feb 2026

India Inc on Sunday hailed the Union Budget 2026-27 as a 'structural shift' in the country's technology landscape, noting that the government is moving beyond fragmented pilots to build foundational layers where AI serves as a 'horizontal enabler' for the entire economy.

Lessons from Operation Sindoor: Defence budget up by 15%

Lessons from Operation Sindoor: Defence budget up by 15%

Rediff.com1 Feb 2026

In 2025-26, the government allocated Rs 6,81,210 crore for defence budget.

Mercedes-Benz Hits Speed Bump In 2025, Vows To Stay Course

Mercedes-Benz Hits Speed Bump In 2025, Vows To Stay Course

Rediff.com15 Jan 2026

Despite a 2.8 per cent fall in 2025 volumes, Mercedes-Benz India reported its best-ever revenue and profitability, led by top-end models, AMG growth and higher BEV mix.

Union Budget 2026: Sitharaman tries to cover all bases, leaves out markets

Union Budget 2026: Sitharaman tries to cover all bases, leaves out markets

Rediff.com1 Feb 2026

Budget 2026 sticks to fiscal discipline, shuns populist measures despite five key state elections coming up, but ends up rattling stock markets with a higher transaction tax on derivatives trading.

Indian airlines cancel US flights as Iran shuts airspace

Indian airlines cancel US flights as Iran shuts airspace

Rediff.com15 Jan 2026

Parents of Kashmiri students studying in Iran have appealed to the Indian government to evacuate their children due to ongoing tensions and protests in the country. They cite difficulties in communication and travel arrangements.

Adani Power gets relief as SC nixes SEZ electricity duty

Adani Power gets relief as SC nixes SEZ electricity duty

Rediff.com6 Jan 2026

Customs duty cannot be levied on electricity supplied from a special economic zone (SEZ) to the domestic market, ruled the Supreme Court on Monday while upholding Adani Power's appeal against a 2019 judgment of the Gujarat high court. The 2019 judgment had denied relief to Adani Power from Customs duty on electricity supplied from its Mundra SEZ unit to the domestic tariff area (DTA).

Why India's Local-First AI Strategy Could Be A Winner

Why India's Local-First AI Strategy Could Be A Winner

Rediff.com26 Feb 2026

Country's startups are carving a unique path by prioritising local, application-led innovation over the global pursuit of scale.

Hyderabad claims its place as global MNC destination

Hyderabad claims its place as global MNC destination

Rediff.com18 Feb 2026

Hyderabad is rapidly emerging as a strategic hub for multinational companies (MNCs) deepening their focus on artificial intelligence (AI), life sciences, and global capability centres (GCCs), supported by the city's strong pharmaceutical (pharma) base, deeptech talent pool, and a policy environment that encourages high-value investment.

Bharti Enterprises, Warburg Pincus to acquire 49% stake in Haier India

Bharti Enterprises, Warburg Pincus to acquire 49% stake in Haier India

Rediff.com25 Dec 2025

Sunil Bharti Mittal-led conglomerate Bharti Enterprises and private equity firm Warburg Pincus will collectively acquire a 49 per cent stake in Haier Appliances India, the local unit of China's Shandong-based Haier group, for an undisclosed amount. The transaction, according to industry sources, values the company at about 15,000 crore.

Budget 2026 boosts healthcare spend, drugs relief

Budget 2026 boosts healthcare spend, drugs relief

Rediff.com1 Feb 2026

The government on Sunday gave a strong push to upgradation and expansion of healthcare infrastructure, medical education and pharma sector with the Union Budget 2026-27 announcing a slew of steps, including those aimed at making India a global hub for allied healthcare professionals and biopharma manufacturing.

E2W companies seek PM E-Drive subsidy extension beyond March 2026

E2W companies seek PM E-Drive subsidy extension beyond March 2026

Rediff.com27 Jan 2026

India's electric two-wheeler (e2W) manufacturers have urged the government to extend subsidies under the PM E-Drive (Electric Drive Revolution in Innovative Vehicle Enhancement) scheme beyond March 2026, cautioning that a withdrawal could slow near-term demand even as confidence in long-term electric mobility adoption remains intact.

Strong demand boosts January sales of automakers

Strong demand boosts January sales of automakers

Rediff.com2 Feb 2026

Leading automakers Maruti Suzuki, Tata Motors, Mahindra & Mahindra, and Hyundai Motor India posted higher sales in January riding on the growth momentum ushered in by the GST reforms in the festive period last year.

Why Banks Are Speaking Local Languages

Why Banks Are Speaking Local Languages

Rediff.com4 Aug 2025

State-owned banks are prioritising local language skills in their hiring to improve customer service and reduce language barriers.

Battles To Do Your Household Chores

Battles To Do Your Household Chores

Rediff.com17 Jan 2026

'Instant home services act as an on-demand household support system, bridging the gap between informal domestic help and structured service platforms,'

Shajahanpur's mosques are covered up for 'Juta Maar Holi'

Shajahanpur's mosques are covered up for 'Juta Maar Holi'

Rediff.com23 Feb 2026

Shahjahanpur is preparing for its unique 'Laat Saheb' Holi procession, a tradition where revellers hurl footwear at a man impersonating a British Lord. Security has been heightened, mosques covered, and preventive measures taken to ensure a peaceful celebration.

HUL tops sustainability rankings as India Inc deepens ESG focus

HUL tops sustainability rankings as India Inc deepens ESG focus

Rediff.com19 Feb 2026

Hindustan Unilever (HUL) has topped the Perpetual Capital Hurun India Impact 50 - 2026 list with 53.9 points (on the scale of 0-100), reflecting a strong performance across key sustainable development goals (SDGs), including climate, water, circularity, gender and biodiversity.

How India-US Trade Deal Finally Shaped Up

How India-US Trade Deal Finally Shaped Up

Rediff.com12 Feb 2026

The turning point came with the appointment of Sergio Gor as the US ambassador to India.

Don't Expect Tax Relief In This Budget!

Don't Expect Tax Relief In This Budget!

Rediff.com27 Jan 2026

After the last Budget's announcement of a major tax relief for those earning an annual salary of less than Rs 12 lakh, there is not much that individuals can look forward to in the forthcoming Budget, points out A K Bhattacharya.

Budget 2026: Key numbers to be watched

Budget 2026: Key numbers to be watched

Rediff.com1 Feb 2026

Here are the key numbers to watch out for in the Union Budget for 2025-26:

Can't treat compliance as a quarter-end activity: RBI DG

Can't treat compliance as a quarter-end activity: RBI DG

Rediff.com13 Jan 2026

Banks cannot treat compliance as a quarter-end activity, and must have stronger operational discipline and data governance throughout the year, Reserve Bank of India (RBI) Deputy Governor Swaminathan J said in a speech at the Third Annual Global Conference of the College of Supervisors.

Is AI Really Boosting India's Economy?

Is AI Really Boosting India's Economy?

Rediff.com12 Feb 2026

'The real risk is not that AI will fail to transform India's economy.'
'The risk is that it already is -- while our measurement systems continue to look the other way,' observes Nishant Sahdev, a theoretical physicist at the University of North Carolina.

HCLTech counts on M&As to add 1.5% to revenue

HCLTech counts on M&As to add 1.5% to revenue

Rediff.com14 Jan 2026

HCLTech expects its recent large acquisitions to contribute about 1.5 per cent to revenue in 2026-27 (FY27), Chief Executive Officer and Managing Director C Vijayakumar said, as the company looks to build newer revenue streams in a subdued macroeconomic environment.

Women Power India's Retail Push

Women Power India's Retail Push

Rediff.com5 Jan 2026

'It's harder to attract women initially, but once they come in, retention is significantly higher.'

Budget reflects a maturing economy

Budget reflects a maturing economy

Rediff.com11 Feb 2026

The Budget reflects a clear focus on strengthening India's long-term prospects by leaning on nation-building sectors such as infrastructure, manufacturing, and technology while maintaining fiscal responsibility.

SIM-Binding Standoff: Telcos Vs Apps

SIM-Binding Standoff: Telcos Vs Apps

Rediff.com17 Dec 2025

App-based communication services providers and Indian telcos are at loggerheads over the SIM-binding directions issued by the department of telecom, which are to be complied with by the end of February 2026.

500% US Tariff Threat Looms Over India

500% US Tariff Threat Looms Over India

Rediff.com9 Jan 2026

A 500 per cent tariff would effectively shut out India's goods and services exports to the US.

Microsoft Restores Services To Nayara

Microsoft Restores Services To Nayara

Rediff.com31 Jul 2025

Microsoft Corp has restored all services -- including email access -- to Russian oil giant Rosneft-backed Nayara Energy, just before a scheduled hearing in the Delhi high court over the service suspension.

Indian pharma to get stronger dose of EU mkt access

Indian pharma to get stronger dose of EU mkt access

Rediff.com5 Feb 2026

The European Union's (EU's) offer to slash tariffs on 97.5 per cent of Indian chemical exports to zero is set to give India's pharmaceutical and medical device firms preferential access to the European markets.

Live selfie, location lock: India tightens KYC rules for crypto exchanges

Live selfie, location lock: India tightens KYC rules for crypto exchanges

Rediff.com11 Jan 2026

Under the new rules, users must take a "live selfie" using software that verifies their presence, typically through eye-blinking or head movement. The measure helps prevent the use of static photos or deepfakes.

'After GST cut, innovation will boost life insurance'

'After GST cut, innovation will boost life insurance'

Rediff.com5 Dec 2025

The reduction in goods & services tax (GST) on individual life and health insurance premiums has been called a "landmark step" for making insurance affordable and inclusive. In a panel discussion at the Business Standard BFSI Insight Summit 2025, Anup Bagchi, managing director (MD) & chief executive officer (CEO) of ICICI Prudential Life Insurance; Mahesh Balasubramanian, MD & CEO of Kotak Life Insurance; Tarun Chugh, MD & CEO of Bajaj Life Insurance; and Ratnakar Patnaik, MD of Life Insurance Corporation of India (LIC), listed what else the industry needs to reach more people.

Govt makes active SIM link mandatory for messaging apps

Govt makes active SIM link mandatory for messaging apps

Rediff.com30 Nov 2025

The Indian government has directed app-based communication services like WhatsApp and Telegram to ensure continuous linkage to a user's active SIM card to combat cyber fraud. Non-compliance will result in penalties under the Telecommunications Act, 2023.