News for 'customer service'

Fast, big, agile: India powers SAP's global growth engine like never before

Fast, big, agile: India powers SAP's global growth engine like never before

Rediff.com30 Sep 2025

India remains one of the largest and fastest-growing markets for SAP, and the scale of products being built in the country is bigger compared to other geographies, Manish Prasad, president and managing director of SAP India, said. "The beauty of India is scale, size, and agility.

Maruti Suzuki, Hyundai grip wheel in a turning market

Maruti Suzuki, Hyundai grip wheel in a turning market

Rediff.com10 Nov 2025

The operating performance of the country's largest passenger carmakers, Maruti Suzuki India (MSIL) and Hyundai Motor India (HMIL), in the July-September quarter (Q2) of 2025-26 (FY26) outpaced brokerage expectations.

Amazon, Flipkart deploy war rooms for Rs 1.2 trillion festival battle

Amazon, Flipkart deploy war rooms for Rs 1.2 trillion festival battle

Rediff.com23 Sep 2025

At the stroke of midnight, live dashboards lit up simultaneously across Amazon India's World Trade Centre headquarters and Flipkart's Outer Ring Road office in Bengaluru. In sprawling "war rooms" at both the companies, executives monitored real-time data streams tracking payment speeds, inventory levels, and delivery logistics as millions of shoppers flooded online platforms.

153 dead as Ditwah leaves trail of destruction in Lanka; rain pounds TN

153 dead as Ditwah leaves trail of destruction in Lanka; rain pounds TN

Rediff.com29 Nov 2025

Cyclone Ditwah exits Sri Lanka after causing widespread destruction and over 120 deaths, heading towards the Indian coast. Heavy rains and high winds are expected to continue.

Carmakers post record sales in Oct driven by GST rate cut

Carmakers post record sales in Oct driven by GST rate cut

Rediff.com1 Nov 2025

Top carmakers led by Maruti Suzuki, Mahindra & Mahindra, Tata Motors Passenger Vehicles and Kia India on Saturday reported record sales in the domestic market riding on festive demand boosted by GST rate cut. Other manufacturers such as Skoda Auto India and Toyota Kirloskar Motor also posted impressive growth in sales in October.

UPI Goes Global, Fintech Hits A Wall

UPI Goes Global, Fintech Hits A Wall

Rediff.com1 Nov 2025

'When you think of cross-border payments, the first things that come to mind are risk, compliance, taxation, speed, and cost.'

Swiggy expands 10-minute food delivery service 'Bolt' to over 500 cities

Swiggy expands 10-minute food delivery service 'Bolt' to over 500 cities

Rediff.com4 May 2025

Swiggy on Friday said its 10-minute food delivery service 'Bolt', which was launched in October last year, is now operational in more than 500 cities across the country.

Physical AI: The Next Big Leap in Manufacturing

Physical AI: The Next Big Leap in Manufacturing

Rediff.com18 Oct 2025

Physical AI equips machines with the ability to perceive, learn, and act in the real world by integrating AI algorithms with sensors and actuators in physical systems like robots and vehicles.

Is AI Wiping Out Entry Level Jobs?

Is AI Wiping Out Entry Level Jobs?

Rediff.com14 Aug 2025

Generative AI is transforming workplaces but at a cost -- there are fewer jobs for young workers just entering the workforce, reveals a Goldman Sachs report.

Core areas light up Havells India as consumer durables dim the spark

Core areas light up Havells India as consumer durables dim the spark

Rediff.com6 Nov 2025

The July-September quarter (Q2) performance of consumer electricals and durables major Havells India in 2025-26 (FY26) was broadly in line with Street estimates. While the top line was supported by robust growth in the wire and cable, switchgear, and lighting segments, the consumer durables segment restricted overall gains.

Mercedes clocks record Navratri sale of 2,500 cars

Mercedes clocks record Navratri sale of 2,500 cars

Rediff.com8 Oct 2025

'We expect this festival buying spirit to continue in October as well, with upcoming festivities including Dhanteras and Diwali, which traditionally witness spirited buying from customers.'

Airtel to approach DoT on AGR in coming days: MD

Airtel to approach DoT on AGR in coming days: MD

Rediff.com5 Nov 2025

Telecom firm Bharti Airtel will approach the government on the adjusted gross revenue (AGR) it has to pay the exchequer following the Supreme Court's judgment that the government can reassess all AGR dues, according to vice-chairman and managing director Gopal Vittal.

SBI to hire 3,500 officers in next 5 months

SBI to hire 3,500 officers in next 5 months

Rediff.com26 Oct 2025

The country's biggest lender, State Bank of India (SBI), plans to hire around 3,500 officers to bolster its operations and enhance service delivery nationwide.

'Insurance Sector Is At An Unstable Equilibrium'

'Insurance Sector Is At An Unstable Equilibrium'

Rediff.com3 Nov 2025

'Other sectors that manage the savings pools of Indians are giving tough competition to life insurance companies.'

Will GST cut bring back hatchbacks to top of the line?

Will GST cut bring back hatchbacks to top of the line?

Rediff.com12 Nov 2025

Since the Indian government reduced GST on small cars on September 22, the small car segment's share in Maruti's overall sales has risen to more than 25 per cent, up from 16.6 per cent earlier in FY26.

Flipkart, Amazon Stack Up Space For Festival Rush

Flipkart, Amazon Stack Up Space For Festival Rush

Rediff.com9 Sep 2025

Festive sales are expected to surge 27 per cent to cross Rs 120,000 crore in 2025, driving Amazon and Flipkart to expand warehousing capacity by millions of cubic feet and extend delivery networks to thousands of new pin codes -- an infrastructure buildout that could reshape India's retail landscape for years.

Infosys wins 14K cr deal to modernise UK's NHS workforce management system

Infosys wins 14K cr deal to modernise UK's NHS workforce management system

Rediff.com15 Oct 2025

The 15-year agreement will see Infosys develop a next-generation, data-driven workforce management platform to replace the existing electronic staff record (ESR) system, which annually manages a 55 billion payroll for 1.9 million NHS employees.

M&M, Manulife to form life insurance JV with 7,200 crore investment

M&M, Manulife to form life insurance JV with 7,200 crore investment

Rediff.com14 Nov 2025

Canadian firm Manulife and Mahindra & Mahindra (M&M), an Indian automaker with interests in financial services, have signed an agreement to form a 50:50 life insurance joint venture (JV) with a total capital commitment of up to Rs 3,600 crore each totalling Rs 7,200 crore.

'Don't Consider Gold, Silver As Asset Classes'

'Don't Consider Gold, Silver As Asset Classes'

Rediff.com11 Nov 2025

'An asset must generate income. Equities yield dividends, bonds pay coupons, deposits give interest, and real estate earns rent.' 'Gold, silver, and even Bitcoin produce no income, they merely store value. So, they should not be compared to productive assets.'

Kirana store has better customer service than MNCs

Kirana store has better customer service than MNCs

Rediff.com23 Apr 2013

Most MNCs do not deliver their lofty 'customer service' promises in India.

Now you can make final PF pension withdrawal after 3 years

Now you can make final PF pension withdrawal after 3 years

Rediff.com14 Oct 2025

The Employees' Provident Fund Organisation (EPFO) board has approved liberalised part withdrawals for subscribers, allowing up to 100 per cent EPF withdrawal, and rolled out the 'Vishwas Scheme' to reduce litigation through rationalised penal damages.

Amazon, Flipkart showcase GST deals as festival shopping begins

Amazon, Flipkart showcase GST deals as festival shopping begins

Rediff.com23 Sep 2025

Amazon India unveiled a dedicated marketplace section highlighting products with reduced tax burdens as the goods and services tax (GST) restructuring took effect on September 22, positioning the ecommerce giant to capitalise on lower consumer prices across electronics, appliances, and other categories. Its rival Flipkart, too, has rolled out its own GST-focused storefront, the GST Bachat Utsav, aimed at helping shoppers maximise benefits from the new tax rates across multiple categories.

Mukesh Ambani promises to pass on GST relief to consumers

Mukesh Ambani promises to pass on GST relief to consumers

Rediff.com4 Sep 2025

Billionaire Mukesh Ambani on Thursday termed the second-generation GST reforms as a big booster to consumption-driven growth while his firm promised to pass on the benefit of the cut in tax rates to consumers.

LG Electronics' Rs 11,607-cr IPO garners 54 times subscription

LG Electronics' Rs 11,607-cr IPO garners 54 times subscription

Rediff.com10 Oct 2025

The initial public offering of LG Electronics India Ltd received 54.02 times subscription on the final day of bidding on Thursday, driven by overwhelming participation from institutional buyers.

AI: '8 Out Of 10 Jobs At Risk'

AI: '8 Out Of 10 Jobs At Risk'

Rediff.com29 Sep 2025

AI will erase outsourcing jobs, redefine skills and disrupt global giants within five years, predicts Vinod Khosla. The IT legend urges young people to become generalists: Adaptable thinkers who can learn quickly, connect dots across disciplines and shift careers as technologies evolve.

Sitharaman asks fintechs to strengthen risk management to check AI misuse

Sitharaman asks fintechs to strengthen risk management to check AI misuse

Rediff.com8 Oct 2025

Finance Minister Nirmala Sitharaman on Tuesday asked fintech firms to focus on risk management at a time when criminals are using AI to mimic voices, clone identities and create lifelike videos to manipulate people.

ICICI Bank gets Rs 49 cr GST demand notice

ICICI Bank gets Rs 49 cr GST demand notice

Rediff.com17 Sep 2025

ICICI Bank on Wednesday said tax authorities have slapped a demand notice of Rs 49.11 crore on it for alleged short payment of GST.

Is Paytm Out Of The Woods?

Is Paytm Out Of The Woods?

Rediff.com2 Oct 2025

'This marks a turning point for Paytm, with the regulatory environment looking much clearer than it has been in the last two years.'

Post-GST relief, Maruti sees small car sales shooting up

Post-GST relief, Maruti sees small car sales shooting up

Rediff.com15 Oct 2025

'We are seeing a lot of people with helmets visiting our showrooms.'

Apple stores see huge crowds as iPhone 17 goes on sale

Apple stores see huge crowds as iPhone 17 goes on sale

Rediff.com19 Sep 2025

Apple commenced the sale of its newly launched iPhone 17 series across India on Thursday, prompting large crowds and long queues outside Apple flagship stores in Mumbai and Delhi, as tech enthusiasts gathered to be among the first to purchase the latest devices.

'It's Becoming Very Difficult To Deal With America'

'It's Becoming Very Difficult To Deal With America'

Rediff.com26 Sep 2025

'New announcements are made every day which brings tremendous amount of instability and uncertainty.' 'Relying on America has become a big problem.'

Cashless Facility On Hold? How To Manage

Cashless Facility On Hold? How To Manage

Rediff.com15 Oct 2025

To handle the sudden loss of cashless facility, patients should maintain an emergency fund or a short-term credit line to manage all or part of hospitalisation costs.

Tata Capital's Rs 15,512 cr IPO subscribed 1.95 times

Tata Capital's Rs 15,512 cr IPO subscribed 1.95 times

Rediff.com8 Oct 2025

The initial public offering of non-banking financial company Tata Capital Ltd got fully subscribed on the final day of bidding on Wednesday. The company's Rs 15,512 crore share sale received bids for 45,84,78,044 shares against 33,34,36,996 shares on offer, translating into 1.38 times subscription, according to NSE data till 13:36 hours.

'GST 2.0 Great Opportunity For Insurance Biz To Make Products Affordable'

'GST 2.0 Great Opportunity For Insurance Biz To Make Products Affordable'

Rediff.com3 Nov 2025

'The government is putting insurance in the same category as food, which is essential for life.' 'Now this is an opportunity for the sector to focus on the consumer.'

AI Threat: 2 Million Tech Jobs At Risk

AI Threat: 2 Million Tech Jobs At Risk

Rediff.com20 Oct 2025

To turn disruption into opportunity, NITI Aayog has recommended the launch of a National AI Talent Mission to make India the AI workforce capital of the world.

How India Buys A Car Today Has Changed

How India Buys A Car Today Has Changed

Rediff.com3 Oct 2025

More Indians start car shopping online, pushing automakers and dealers to respond quickly, train staff, and use AI to turn clicks into showroom visits.

5 Reasons Your Start-Up Isn't Growing

5 Reasons Your Start-Up Isn't Growing

Rediff.com28 Aug 2025

Many start-ups crash when they pursue growth without a brand identity, fail to act on market research or rely only on design instead of investing in trust and value, explains Vinayak Burman.

Banks, NBFCs Light Up Season With Special Offers

Banks, NBFCs Light Up Season With Special Offers

Rediff.com24 Sep 2025

Banks and NBFCs are launching festival offers, including lower loan rates, cashback, EMI schemes and GST-linked benefits to tap rising demand ahead of Diwali

No need to relabel existing medicine stock: FinMin

No need to relabel existing medicine stock: FinMin

Rediff.com17 Sep 2025

Recalling or relabelling medicines already in the supply chain before September 22 will not be mandatory, the finance ministry said on Tuesday, issuing a fresh set of frequently asked questions (FAQs) to address industry concerns following the announcement of goods and services tax (GST) revisions.

''Consumers Must Get Real Benefit Of GST Cuts'

''Consumers Must Get Real Benefit Of GST Cuts'

Rediff.com12 Sep 2025

'In case a particular industry has not passed on the benefits and if we receive complaints, we will take up the matter with the industry body concerned.'